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Warranty, Returns and Exchanges

Customer Satisfaction is our number one priority. We guarantee you with our Product Quality Policy, Customs Clearance Shipping Policy and World Class Customer Service Policy. 

Product Quality Policy: Every piece of our product requires to pass our Strict Control department once it is manufactured and once more time before dispatched from our office to ensure it’s best functionality. 

Customs Clearance Shipping Policy: We ensure 100% delivery rate and 100% Customs Clearance to EU countries and America and South America countries. You can choose the option to have your order dispatched from our US office or UK office wherever is appropriate. 

World Class Customer Service Policy: Every of Customer Support is very well trained to provide you with top-notch service around the clock. We also provide real telephone number where you can reach us to give feedback, suggestion or any query. 

Altogether, we ensure your satisfaction with 7-days returnable upon arrival with no restocking fees should you not happy with our product.

 

WARRANTY

We offer a 1 year warranty on all watches against mechanical failures.

We would first like you to email us your problems as many issues can be fixed or adjusted by yourself.

 

We will repair your product within the warranty period provided that :

The item has a manufacturer defect.

The item does not function according to the specifications on the web site.

The customer assumes all shipping expenses.

The replacement is the same model as the original purchase, If you wish to change for some other model, small additional charges might or might NOT apply which is why we would require you to contact us first if that is the case.

 

Warranty does not cover the following occurrences :

Mishandled merchandise by customer

Cracked glass (NOT because of shipping)

Unreasonable wear and tear of any kind

 

RETURNS AND EXCHANGES

Please follow these directions for all Returns and Exchanges.

In the unlikely event that you receive your watch and are not satisfied or the watch has a defect, we offer a Return/Exchange Policy where we will accept a Return/Exchange of the product within 7 days following the receipt of the product (Product Delivery Date). You must contact us within 7 days if you wish to Return/Exchange the watch for any reason. 

 

We will provide a Refund/Exchange at the following conditions :

The item has a manufacturer defect.

The item does not function according to the specifications on the web site.

Product does not satisfied you.

The item is returned to us within 7 days of receiving Return Authorization

 

No returns will be accepted without:

1. A prior e-mail stating the specific problem.

2. An Email confirming an address and instructions from our Returns Department for Proper Returns Procedures.

 

Restocking Fees :

A 25$ Shipping/Handling Restocking Fees is applied on all returns. 

No discounts would apply for an Exchanged Watch and a 25$ shipping charge will apply. 

 

Terms of Conditions for Refunds/Exchanges :

Returns are only available within first 7 days following receipt of product. (Product Delivery Date) You must contact us within those 7 days if you wish to return the watch for any reason.

 

Conditions of return:

The watch is in the original shrink wrapping

All links must be attached with the watch, removed links will be charged 10$ per link.

The watch has no scratch on the entire watch or marks on the sapphire crystals or glass.

 

Instructions while making a Return/Exchange :

While mailing us the information on your Returns/Exchanges please include the following details in a small Note attached with the package being returned to us.

 

Order # :

Transaction ID # :

Date of purchase :

Name and Address :

Daytime phone number :

Reason for Return :

 

A refund could take up to 10-15 days to be posted onto your Credit Card.

For any other questions regarding your returns please contact us at sales@elitereplicawatch.nl